Your Common Questions

Edrock What types of courses or resources do you offer? How can I contact customer support?
How do I create an account? I forgot my password. How can I reset it? How do I edit my account information? Can I delete my account? If so, how?
How are courses structured? What is the duration of each course? Are your courses self-paced or instructor-led? Do you provide a certificate upon course completion?
How much do the courses cost? Are there any discounts or promotions available? What payment methods do you accept? Can I get a refund if I’m not satisfied with a course?
What should I do if I encounter technical issues? Which devices and browsers are compatible with your website? Do I need special software to access your courses?
How do I access my courses after enrolling? How do I track my progress in a course? Can I interact with instructors or fellow students?
What materials will I need for the courses? Can I download course materials for offline use? Are there any prerequisites for the courses?
What is your cancellation policy? How do I request a refund? Are there any conditions where I am not eligible for a refund?
How do you protect my personal information? Do you share my data with third parties?
How can I provide feedback on a course? How do I submit a question that isn’t answered in the FAQ?